Informativa sui rimborsi
We have a 30-day return policy, meaning you have 30 days from the date of receipt of the item to request a return.
The item must be in the same condition as when you received it: unused, with original tags and packaging, in order to qualify for a return. You will also need to provide the receipt or proof of purchase.
To initiate a return, you can contact us at efren.torres0428@gmail.com. Please note that returns will be accompanied by a return shipping label.
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without a prior return request will not be accepted.
For any questions regarding returns, you can contact us at efren.torres0428@gmail.com.
Damages and Issues
Please inspect your order immediately upon receipt and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you're looking for is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-Day Right of Withdrawal
Without prejudice to the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a justification. As in the previous case, the item must be in the same condition as when you received it: unused, with original tags and packaging. You will also need to have the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and we will inform you whether your refund has been approved or not. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note that your bank or card issuer may take some time to process and reflect the refund.
If more than 15 business days have passed since we approved your return, please contact us at efren.torres0428@gmail.com.